From: Jonathan Cooper, Vice President for Travel, Accident & Health Division, AIG

BYY gets everyone in the team focused on the really key stuff. Some of which just wouldn't otherwise get done. The discipline of the monthly meetings made us all concentrate on making progress and gave us the chance collectively, to think about our approach to achieving results WE want.

As programme leader Bob King leads the sessions well, always challenges positively to keep the team on track and consults with me to make sure we're going in the direction I want.